Shipping policy
Ordering
Buying your Vetra product should be fast and easy.
All items listed on our website are in stock and ready to ship. If a product ever becomes temporarily unavailable, this will be clearly stated on the product page. If you have any questions about availability or delivery times, you’re always welcome to contact us.
Currency
All prices on our website are displayed in Great British Pounds (GBP).
Shipping
Our priority is to get your order to you as safely and as quickly as possible.
Free shipping applies to all purchases made through our website.
Processing Time
Orders placed on a working day are usually dispatched within 1–2 working days.
Products marked as pre-orders will have an estimated lead time displayed on the product page.
Delivery Time
Estimated delivery time is 5–7 working days.
Please note: Delivery times may vary depending on your location, courier delays or weather conditions.
Taxes, Customs and Duties
For UK orders, any applicable taxes are included where required.
You will not be charged any unexpected customs duties or import fees upon delivery — the price shown at checkout is the final amount you pay.
Delivery
We work with reputable delivery partners to ensure your order arrives quickly and safely.
Dispatch Confirmation & Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking details. You can use these details to follow your parcel and receive delivery updates.
Incorrect Address
Please double-check your delivery address before submitting your order. We cannot be held responsible for parcels that cannot be delivered due to an incorrect or incomplete address.
Address Changes & Order Cancellations
If you need to change your delivery address or cancel your order, please contact us within 3–4 hours of placing your order.
Once an order has been processed or dispatched, we may no longer be able to make changes or cancel it.
Damaged or Lost Parcels
If your order arrives damaged or defective, or is lost in transit, please contact our customer service team within 48 hours for assistance.
We may ask you to provide photographs of any damage or defects so that we can assess the issue.
Before placing your order, please get in touch with us if you have any questions or need further information about any of our policies.